Customer stories - Daikin Applied

Daikin Applied - An End-to-End Customer Experience Like No Other

Recognising Ceterna’s innovative approach and extensive manufacturing experience, Daikin Applied (UK) immediately chose Ceterna Group as a trusted partner. Ceterna’s implementation service successfully achieved:

A unique, customised solution that aligned with Daikin Applied’s business cadence
Sales reps now have the power to generate quotes and proposals at the click of a button
Customer-facing reps have greater mobility, using their mobile devices for quotes, pricing and contracts

More about the case study

Background

Daikin Applied (UK) Ltd is the market leading designer and manufacturer of technologically advanced and energy-efficient commercial HVAC systems. From office buildings to data centres, hospitals and manufacturing plants, Daikin Applied Chillers and Air-Handling Units keep people and equipment at the right temperature.

Challenge

Daikin Applied (UK) had previously invested in Salesforce, but executives were not seeing the benefits. C-suite executives were beginning to doubt whether Salesforce was an effective solution altogether as Daikin Applied (UK) were still using spreadsheets for manual analytics along with poor user adoption, weak reporting and a disconnected sales process

Solution

Ceterna and Salesforce developed a comprehensive plan to put Daikin Applied (UK) in the driver’s seat – unveiling a roadmap, tools and best practices for end-to-end automated services while maintaining business cadence. In the Daikin Applied (UK) project, Ceterna empowered the company’s in-house admins to harness Salesforce’s full potential.

Words from our client

We've always found Ceterna to be responsive, transparent and effective.

Daikin Applied (UK) Ltd.

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The team at Ceterna never failed to understand our needs. They provided good consultancy advice which streamlined and improved our business process.

Roy Wong, Senior IT Manager, Prince Jewellery & Watch